395 Fly Co. Refund & Exchange Policy

Because your time on the water matters — and so should the gear you fish with.

At 395 Fly Co., we believe in delivering more than just flies — we deliver confidence, reliability, and a deep connection to the waters we all love. Our commitment to quality means we stand behind every fly and product we sell. If something doesn’t meet your expectations, we’re here to make it right with a smooth, fair, and straightforward refund and exchange policy.

🐟 Returns & Exchanges

Flies and Fly Fishing Products

We want you to love what you fish with. If you receive flies or gear that isn’t quite right — whether it’s the wrong pattern, a sizing mix-up, or simply not what you expected — we’re happy to offer a hassle-free return or exchange within 30 days of delivery.

You have two easy options:

Exchange — Trade in your unused flies for a different size, pattern, or product of equal value. Whether you're adjusting for hatch timing or water clarity, we’ll help you dial it in.
Refund — Prefer a full refund? No problem. We’ll return your original payment once we receive and inspect the items.

✅ Items must meet the following criteria:

Flies or products must be unused, undamaged, and returned in original packaging.
A receipt, packing slip, or order number is required for all returns or exchanges.
Items must be shipped back within 30 calendar days of your delivery date.

🚚 Return Shipping Details

For standard returns or exchanges, customers are responsible for return shipping costs.
If you receive an item that’s damaged, defective, or incorrect, please contact us — we will cover shipping both ways and expedite a replacement at no cost.

Pro Tip: If you’re unsure whether your flies qualify for a return or exchange, snap a photo and email it to us. We’re always happy to help clarify.

🎯 Items Not Eligible for Return

While we stand behind the quality of every item we sell, the following products are not eligible for return or exchangedue to safety, hygiene, or customization:

Used flies or flies that show signs of wear, water exposure, or handling.
Custom fly orders, limited-edition patterns, or special color requests tied to order.
Gift cards, promotional codes, or bonus items from giveaways or bundled offers.
Apparel items that have been worn, washed, or altered.

💬 How to Start a Return or Exchange

Getting started is easy — just reach out and we’ll walk you through it.

Email us at support@395flyco.com with your order number, the item(s) you’d like to return or exchange, and your reason.
Our team will respond within 1–2 business days with detailed return instructions and, if applicable, a prepaid return label.
Carefully package your items and ship them back. We recommend using a trackable service to ensure safe delivery.
Once received, we’ll process your refund or ship your replacement flies typically within 5–7 business days.

💳 Refund Processing Time

Refunds are issued to the original method of payment.
Please allow 5–7 business days for return processing, and an additional 2–3 days for the refund to reflect in your account (depending on your bank or credit card issuer).

🏔️ The 395 Fly Co. Promise

Every fly in our collection is tied with purpose and chosen with care. But if it doesn’t work for you — whether it’s not performing, not what you expected, or just not the right fit for your waters — we’ll make it right.

We’re a small team of anglers, guides, and tiers who fish the same waters you do, and we believe customer service should feel like a conversation, not a contract. Your satisfaction isn’t just a policy — it’s part of our promise.

Have a question? Need help picking the right flies for your next trip?

📧 Email us at support@395flyco.com

We’re happy to help — from sizing to substitutions, we’re here to keep your fly box dialed in.

Thank you for supporting a small, Sierra-rooted company. We look forward to seeing you on the water.

— The 395 Fly Co. Team